Do I have to be a wedding or bridal business to use this?
No. It started in bridal, and that's still a big part of who uses it, but the system runs any appointment-based service business: salons, studios, mobile and freelance artists, spray tan and brow techs, event teams and multi-vendor operations. If you take bookings, manage clients and send invoices, it fits.
What counts as a user?
Anyone who logs in to the software. Your clients don't count, and client portals are unlimited and free on every plan. If you're solo, you're one user.
Is there a limit on bookings or clients?
No. Every plan includes unlimited bookings, unlimited clients and unlimited client portals. You're charged for seats, not volume.
When should I move from Elite to Pro +?
When you want the admin to run itself and the numbers to be visible. Pro + adds SMS reminders, income and expense tracking, financial reporting, end-of-year PDF exports, Google Calendar sync and a fully branded client portal.
How does Teams pricing work?
Teams starts at $140/month + GST for three users and goes up $20 per additional user. It caps at $400/month + GST once you hit 16 users. Beyond that you can add as many staff as you like without the price changing.
Do I need to enter card details to start the trial?
Yes. Your card is added when you sign up so your account keeps running the moment the trial ends, without you losing any of the setup work you have done. Nothing is charged during the 14 days, and you can cancel from your account settings any time before the trial finishes.
Can I change or cancel my plan?
Yes, any time. There are no lock-in contracts and no exit fees. Upgrade, downgrade or cancel from your account settings.
What if I don't want to set it all up myself?
Our Done-For-You package builds your account around the way your business runs: branding, services, pricing, email templates, workflows, contracts, booking calendar and client data transferred across. Then we walk you through it in a 1:1 session.
Do you take a cut of my bookings?
No. Payments run through your own Stripe account and go straight to you. We never take a percentage of what you earn. Standard Stripe processing fees apply as normal.